Paul Griffiths*, MedTouch, Cambridge, United States Joseph Kvedar*, Partners Healthcare, Boston, United States Angelo Volandes, Partners Healthcare, Cambridge, United States Track: Practice Presentation Topic: Business models in a Web 2.0 environment Presentation Type: Panel Submission Type: Panel Presentation Building: Joseph B. Martin Conference Center at Harvard Medical School Room: Auditorium Date: 2012-09-15 04:00 PM – 04:45 PM Last modified: 2012-09-11

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From high-tech to high-touch: are wired hospitals losing the patient connection? This panel of nationally recognized leaders in healthcare has applied technology solutions to enhance quality of patient care across disciplines. The impact of mobile, remote monitoring, the internet, video education, and patient portals on the patient experience will be discussed.

With so many technology tools available is face-to-face interaction with the doctor necessary? What role can patient portals play in improving communication with patients? How do we place the right amount of value on the patient-doctor relationship (high-touch) while improving care delivery and efficiency? We turn to innovators in two healthcare segments – telemedicine and end-of-life care – to find answers, and to a leading provider of online solutions for healthcare to tell us how to effectively coordinate technology tools to improve the patient experience.