Trusting Online Health Information: A Literature Review of Website Features That Influence Trust
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Abstract
Background
The internet is a rapidly growing source of health information and there is an increasing trend for people to seek health information online. With many websites providing health information it is important to understand how people evaluate trust in these sites.
Objectives
This review aims to explore the antecedents of trust in health information websites, and presents findings of the features that lead people to evaluate the associated information as trustworthy.
Methods
A literature review was conducted covering empirical studies of people’s trust in online sources of health information. Antecedents of trust related to website features were explored.
Results
There are many features of health information websites that influence trust. Findings are presented in terms of presentational features, content features and source features.
Conclusions
The internet has become an important source of health information and understanding the features of websites that lead to people trusting the information presented is important if websites want to inform, educate and engage people. The findings from this review have been utilised in the design of an online self-management intervention for people with Type 2 Diabetes.
The internet is a rapidly growing source of health information and there is an increasing trend for people to seek health information online. With many websites providing health information it is important to understand how people evaluate trust in these sites.
Objectives
This review aims to explore the antecedents of trust in health information websites, and presents findings of the features that lead people to evaluate the associated information as trustworthy.
Methods
A literature review was conducted covering empirical studies of people’s trust in online sources of health information. Antecedents of trust related to website features were explored.
Results
There are many features of health information websites that influence trust. Findings are presented in terms of presentational features, content features and source features.
Conclusions
The internet has become an important source of health information and understanding the features of websites that lead to people trusting the information presented is important if websites want to inform, educate and engage people. The findings from this review have been utilised in the design of an online self-management intervention for people with Type 2 Diabetes.
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