Research Fellow Department of Primary Care and Public Health Imperial College, London
Attended Medicine 2.0'12 (Boston, USA)
Medicine 2.0'12 (Boston, USA)
Associations between Internet-based Patient Ratings and Conventional Surveys of Patient Experience in the English NHS: an Observational Study
Objective: Unsolicited web-based comments by patients regarding their healthcare are increasing, but controversial. The relationship between such online patient reports and conventional measures of patient experience (obtained via survey) is not known. We examined hospital level associations between web-based patient ratings on the NHS Choices website, introduced in England during 2008, and paper-based survey measures of patient experience. We also aimed to compare these two methods of measur...
Full Paper Publications
Journal of Medical Internet Research
Consistently Increasing Numbers of Online Ratings of Healthcare in England
Patients’ Ratings of Family Physician Practices on the Internet: Usage and Associations With Conventional Measures of Quality in the English National Health Service
Use of Sentiment Analysis for Capturing Patient Experience From Free-Text Comments Posted Online
Sources of Traffic and Visitors’ Preferences Regarding Online Public Reports of Quality: Web Analytics and Online Survey Results
Developing and Evaluating Digital Interventions to Promote Behavior Change in Health and Health Care: Recommendations Resulting From an International Workshop
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